*SugarCRM's objectives* SugarCRM, *the customer management software* now allows you to focus on the individual. The objective of the implementation of...
Odoo is *a flexible software management* that can be adapted to any type of company. With 3 million users worldwide and a very extensive application...
Odoo, more than a business management software, it is also a tool to manage your *online interactions*, with the website publisher to manage your webs...
The interest of a helpdesk software for your customer service is well established (see our post on the subject " Why equip yourself with a customer ...
After-sales software integration : The rights You are totally convinced by the usefulness of a new* customer service management software [1] *, that...
For companies that have become aware of the opportunities offered by a * Helpdesk software solution [1] *, practical questions arise very quickly......
A corporation's customer service is at the heart of its organization. Indeed, with a good after-sales service, your customers will be much better ab...
As a *customer service manager*, you know how much your teams can be solicited and overwhelmed by incoming requests. And precisely for some time now...
A CRM project is underway in your company and, as CIO [1] , you are in full action. In order to save you time (and money), here are some simple tips...
The project to deploy a new CRM within your company is in progress. You have ensured that you have the support of management, the dialogue with the ...
This article concerns all companies that use the personal data of Europeans even if the company is located outside Europe. The GDPR is in all conver...
As an IT Director, you are* the guarantor of data quality i*n your company. However, the new CRM project [1] is disrupting your strategy. How to ensur...
A CRM project is often synonymous with upheaval within a company. New tools, new working methods, new rules to be respected... All these changes are...
Mautic is an easy-to-use *Marketing Automation software* that optimizes the customer experience by sending the right message to the right person at th...
CRM solutions are legendary and it is difficult to find your way through this jungle. A sorting criterion can therefore be: is this solution in line w...
Many professionals still tend to believe that a CRM is intended only for the sales function. So she would be the only decision-maker in this project...
As a Vice President of sales, you know better than anyone else, managing the sales force and *achieving the objectives set* at the beginning of the ...
